PLEASE NOTE: WE ARE CLOSED FOR ANNUAL LEAVE FROM THURSDAY 26th OCTOBER 2017 UNTIL TUESDAY 21st NOVEMBER 2017 AND NO ORDERS WILL BE DESPATCHED DURING THIS TIME.
support and service
support and service enquiries should be directed to the phone number/addresses
below. Our normal working hours are 9:00am to 5:30pm (UK Time) Monday
to Friday, not including English Bank Holidays. Calls to the telephone
number stated will incur normal BT call rates not premium
(Office hours 9:00am-5:30pm Mon-Fri)
Micro Communications (Leeds) Ltd
1 Gramscatho Buildings
Marsh Lane Industrial Estate
Hayle Industrial Park
to find us
0844 4141 567
(local call rate)
+44 (0) 1736 759222
+44 (0) 1736 758500
- Sales/Customer Service
- Webmaster (for e-mail regarding technical
aspects of this web site only)
The Supplies Shop (Micro Communications (Leeds) Ltd)
aims to provide a first class service to it's customers,
to make a complaint
all complaints seriously and deal with them properly;
complaints promptly and informally whenever possible;
from complaints and take action to improve our service.
Your complaint should be made in writing and sent to
us by post, fax or e-mail. In all cases you should aim
to provide as much relevant information as possible
so that we can deal with your complaint as promptly
as possible. Please ensure that you include your contact
details in case we need to obtain more details from
Where should I send the complaint to ?
All complaints should be directed to either the postal
address, fax number or customer service e-mail address
What happens next ?
You will receive an acknowledgement from us that your
complaint has been received within five working days
of submitting your complaint. If you do not receive
an acknowledgement within this time please telephone
us on 0844 4141 567.
How long will it take before I receive a detailed
response to my complaint ?
acknowledging receipt of your complaint we will give
an indication of how long it will take to send you a
detailed response. In most cases, we would aim to provide
a detailed response within ten working days. However
this may not always prove possible, especially if we
need to obtain further information from someone outside
of our company. If it proves impossible to provide a
detailed response to your complaint within the time
originally indicated we will write to you again explaining
the reason why and give you a new deadline.