Lo-Call 0844 4141 567
Free delivery to UK mainland on
all orders over £100 + VAT !
Home About Buying Products Search Spares Support Terms Drivers
 

PLEASE NOTE: WE ARE CLOSED FOR ANNUAL LEAVE FROM THURSDAY 26th OCTOBER 2017 UNTIL TUESDAY 21st NOVEMBER 2017 AND NO ORDERS WILL BE DESPATCHED DURING THIS TIME.

Customer support and service
Contact details
Complaints procedure


Customer support and service enquiries should be directed to the phone number/addresses below. Our normal working hours are 9:00am to 5:30pm (UK Time) Monday to Friday, not including English Bank Holidays. Calls to the telephone number stated will incur normal BT call rates not premium call rates.


Contact Details
(Office hours 9:00am-5:30pm Mon-Fri)
Postal Address
Micro Communications (Leeds) Ltd
1 Gramscatho Buildings
Marsh Lane Industrial Estate
Hayle Industrial Park
Hayle
Cornwall
TR27 5JR
UK

How to find us

Telephone
0844 4141 567 (local call rate)

+44 (0) 1736 759222

Fax
+44 (0) 1736 758500

E-mail - Sales/Customer Service
sales@thesuppliesshop.co.uk

 
E-mail - Webmaster (for e-mail regarding technical aspects of this web site only)
webmaster@thesuppliesshop.co.uk

 


Complaints Procedure

The Supplies Shop (Micro Communications (Leeds) Ltd) aims to provide a first class service to it's customers, we will:

  • treat all complaints seriously and deal with them properly;
  • resolve complaints promptly and informally whenever possible; and
  • learn from complaints and take action to improve our service.
How to make a complaint
Your complaint should be made in writing and sent to us by post, fax or e-mail. In all cases you should aim to provide as much relevant information as possible so that we can deal with your complaint as promptly as possible. Please ensure that you include your contact details in case we need to obtain more details from you.

Where should I send the complaint to ?
All complaints should be directed to either the postal address, fax number or customer service e-mail address below.

What happens next ?
You will receive an acknowledgement from us that your complaint has been received within five working days of submitting your complaint. If you do not receive an acknowledgement within this time please telephone us on 0844 4141 567.

How long will it take before I receive a detailed response to my complaint ?

In acknowledging receipt of your complaint we will give an indication of how long it will take to send you a detailed response. In most cases, we would aim to provide a detailed response within ten working days. However this may not always prove possible, especially if we need to obtain further information from someone outside of our company. If it proves impossible to provide a detailed response to your complaint within the time originally indicated we will write to you again explaining the reason why and give you a new deadline.



The Supplies Shop Web site is owned and operated by Micro Communications (Leeds) Ltd
1 Gramscatho Buildings, Marsh Lane Industrial Estate, Hayle Industrial Park, Hayle, Cornwall, TR27 5JR
Tel:01736 759222 Fax:01736 758500 E-Mail: sales@microcommunications.co.uk
Registered in England and Wales. Company Registration No. 3767654. Registered office as above
©2012 Micro Communications (Leeds) Ltd