The Supplies Shop - Terms & Conditions

Our Internet Terms & Conditions

The Supplies Shop and The Consumables Depot are trading names of:

Micro Communications (Leeds) Ltd.
Tansquite, Vicarage Lane, Lelant, TR26 3EA

Tel.01736 759222

Email:sales@microcommunications.co.uk

Sales: We sell printer spare parts and consumables. Unless otherwise stated, all goods are manufacturer's original not compatibles.

Prices: All Prices shown are in Pounds Sterling and are shown both exclusive and inclusive of VAT. Our VAT number is GB 500 4345 03

Returns and Cancellations

Please inspect items before opening any sealed manufacturers packaging to ensure you have received the correct item as errors can be made in despatch. Spare parts should only be fitted by a suitably qualified or competent person in accordance with any manufacturer’s instructions. Most warranties are manufacturer specific although the vast majority of items are 90 days from date of receipt.

The Consumer Contracts Regulations 2014 gives private customers buying from distance or off premises sales the right to: Cancel an order starting from the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back. You should get a refund within 14 days of us getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

Exemptions

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. A deduction can be made if the value of the goods has been reduced, as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging. It is recommended that the goods are re boxed for transport.

Goods are not sold on a trial basis. The product must not have been used or installed or had any data inputted.

Whilst the goods are in your possession you must take reasonable care of them and not use them. Any sealed packaging must remain sealed.

Please contact us by email; sales@microcommunications.co.uk, or phone 01736 759222 explaining why goods are being returned and to obtain a returns number. A returns number assists us in processing returns.

The manufacturers packaging must not be written on.

Business Returns

If a business buys goods in error, the goods can only be returned to the Company if fully re-saleable and at our discretion. There will be a re-stocking charge of 30% of the purchase price of the goods. In the event of such returns, the customer is responsible for the safe return of the goods.

Faulty Goods

If goods are faulty please contact us by email: sales@microcommunications.co.uk, or phone 01736 759222 to obtain a returns number before sending items back. This is because we receive many deliveries per day and will assist us in processing the return.

You will be advised how the goods are to be sent back.This may be by Royal Mail Tracked, Special Delivery or our own courier. We will refund reasonable postage costs.

Please enclose details of the defect/damage or discrepancy including print samples where applicable.

Enclose the original or a copy of the sales invoice.

Faulty products still within the manufacturer’s warranty period should, if possible, be returned in their original packaging.

Please send your package to:

Returns Department: Micro Communications
Tansquite, Vicarage Lane, Lelant, TR26 3EA

Micro Communications (Leeds) Ltd. Registered in England and Wales. Company Registration No. 3767654